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Thank you for visiting the REV Connect website. REV Connect is an initiative of the State of New York, administered by the New York State Research and Development Authority (NYSERDA) to advance the goals of New York’s Reforming the Energy Vision (REV) initiative. This website is designed to make it easier and more efficient for third parties to engage with New York utilities by providing information about opportunities in the REV market and a mechanism to submit responsive ideas. Guidehouse (formerly Navigant Consulting, Inc.), under contract to NYSERDA, is operating this website. NYSERDA and Guidehouse recognize that it is critical for individuals and businesses to be confident that their privacy is protected when they visit the REV Connect website.

Consistent with the provisions of the Internet Security and Privacy Act, the Freedom of Information Law, and the Personal Privacy Protection Law, this policy describes REV Connect privacy practices that will be applied by both NYSERDA and Guidehouse regarding information collected from users of this website. This policy describes what information is collected and how that information is used. Because this privacy policy only applies to this website, you should examine the privacy policy of any website, including other state agency websites, that you access using this website.

For purposes of this policy, “personal information” means any information concerning a natural person, as opposed to a corporate entity, which, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. REV Connect only collects personal information about you when you provide that information voluntarily by sending an e-mail or by initiating an online transaction, such as a survey, registration or order form. 

Information Collected Automatically When You Visit this Website

When visiting this website, REV Connect automatically collects and stores the following information about your visit:

  • The Internet Protocol Address and domain name used, but not the e-mail address. The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer;
  • The type of browser and operating system you used;
  • The date and time you visited this site;
  • The web pages or services you accessed at this site;
  • The web site you visited prior to coming to this web site;
  • The web site you visit as you leave this web site; and
  • If you downloaded a form, the form that was downloaded.

None of the foregoing information is deemed to constitute personal information.

Some or all of the above information is collected by our third-party web hosting service for REV Connect’s use. REV Connect also uses a tool called “Google Analytics” to collect information about the use of this website. Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google’s ability to use and share information collected by Google Analytics about your visits to this website is subject to Google Analytics Terms of Use and the Google Privacy Policy. To be clear, REV Connect does not have specific control over the information shared with Google, and this information may not be restricted to the information noted above. However, Google provides its own guarantees regarding how it handles information provided to it.  Continued use of this website indicates agreement with Google’s Privacy Policy.

The information that is collected automatically is used to improve this website’s content and to help REV Connect understand how users are interacting with the website. This information is collected for statistical analysis, to determine what information is of most and least interest to our users, and to improve the utility of the material available on the website. The information is not collected for commercial marketing purposes and REV Connect is not authorized to sell or otherwise disclose the information collected from the website for commercial marketing purposes. 


Cookies are simple text files stored on your web browser to provide a means of distinguishing among users of this website. The use of cookies is a standard practice among Internet websites. To better serve you, we use “session cookies” to enhance or customize your visit to this website. Session cookies can be created automatically on the device you use to access this state agency website. These session cookies do not contain personal information and do not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifying tag on the device you use to access this website. A session cookie is erased during operation of your browser or when your browser is closed.

If you wish, you may complete a registration to personalize this website and permit a “persistent cookie” to be stored on your computer’s hard drive. This persistent cookie will allow the website to recognize you when you visit again and tailor the information presented to you based on your needs and interests. REV Connect uses persistent cookies only with your permission.

The software and hardware you use to access the website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website. 

Information Collected When You E-mail this Website or Initiate an Online Transaction

During your visit to this website you may send an e-mail to REV Connect. Your e-mail address and the contents of your message will be collected. The information collected is not limited to text characters and may include audio, video, and graphic information formats included in the message. Your e-mail address and the information included in your message will be used to respond to you, to address issues you identify, to improve this website, to forward your message to a third party (including utilities and other market participants) that you specifically authorize us to contact, or to forward your message to another State agency for appropriate action. Your e-mail address is not collected for commercial purposes and REV Connect is not authorized to sell or otherwise disclose your e-mail address for commercial purposes.

During your visit to this website you may initiate a transaction such as a survey, registration, or order form. The information, including personal information, volunteered by you in initiating the transaction is used by REV Connect to operate the REV Connect program, which include the provision of goods, services, and information. The information collected by REV Connect may be disclosed by REV Connect for those purposes that may be reasonably ascertained from the nature and terms of the transaction in connection with which the information was submitted.

REV Connect does not knowingly collect personal information from children or create profiles of children through this website. Users are cautioned, however, that the collection of personal information submitted in an e-mail or through an online transaction will be treated as though it was submitted by an adult, and may, unless exempted from access by federal or State law, be subject to public access. REV Connect strongly encourages parents and teachers to be involved in children’s Internet activities and to provide guidance whenever children are asked to provide personal information online. 

Information and Choice

As noted above, REV Connect does not collect any personal information about you during your visit to this website unless you provide that information voluntarily by sending an e-mail or initiating an online transaction such as a form submission, survey, registration, or order form. You may choose not to send us an e-mail, complete a submission form, respond to a survey, or complete an order form. While your choice not to participate in these activities may limit your ability to receive specific services or products through this website, it will not prevent you from requesting services or products from REV Connect by other means and will not normally have an impact on your ability to take advantage of other features of the website, including browsing or downloading most publicly available information.

Disclosure of Information Collected Through This Website

The collection of information through this website and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. REV Connect will only collect personal information through this website or disclose personal information collected through this website if the user has consented to the collection or disclosure of such personal information. Participation in an online transaction resulting in the disclosure of personal information to REV Connect by the user, whether solicited or unsolicited, constitutes consent to the collection and disclosure of the information by REV Connect for the purposes reasonably ascertainable from the nature and terms of the transaction.

However, REV Connect may collect or disclose personal information without user consent if the collection or disclosure is: (1) necessary to perform the statutory duties of NYSERDA, or necessary for NYSERDA to operate a program authorized by law, or authorized by state or federal statute or regulation; (2) made pursuant to a court order or by law; (3) for the purpose of validating the identity of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person.

Further, the disclosure of information, including personal information, collected through this website is subject to the provisions of the Freedom of Information Law and the Personal Privacy Protection Law.

REV Connect may disclose personal information to federal or state law enforcement authorities to enforce REV Connect’s rights against unauthorized access or attempted unauthorized access to REV Connect’s information technology assets or against other inappropriate use of this website. 

Retention of Information Collected Through this Website

The information collected through this website is retained by REV Connect in accordance with the records retention and disposition requirements of the New York State Arts & Cultural Affairs Law. Information on the requirements of the Arts & Cultural Affairs Law may be found at

Information, including personal information, that you submit in an e-mail or when you initiate an online transaction such as a survey, registration form, or order form is retained in accordance with the records retention and disposition schedule established for the records of the program unit to which you submitted the information. Information concerning these records retention and disposition schedules may be obtained by contacting:

New York State Energy Research and Development Authority
Attn: Privacy Compliance Officer
17 Columbia Circle
Albany, New York 12203-6399

Confidentiality and Integrity of Personal Information Collected Through this Website

REV Connect is strongly committed to protecting personal information collected through this website against unauthorized access, use, or disclosure. Consequently, REV Connect limits employee access to personal information collected through this website to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information are required to follow appropriate procedures in connection with any disclosures of personal information.

In addition, REV Connect has implemented procedures to safeguard the integrity of its information technology assets, including, but not limited to, ensuring the latest software patches to its website templates are installed] These security procedures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.

For website security purposes and to maintain the availability of the website for all users, REV Connect may employ software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage this website. 


The information provided in this privacy policy should not be construed as giving business, legal, or other advice, or warranting as fail proof, the security of information provided through this website.  NYSERDA and Guidehouse, their officers, agents and employees expressly disclaim any express or implied warranty or representation as to the accuracy, completeness, currency, suitability or reliability of any information provided by this website.


In order to provide users with certain information, REV Connect provides links to the websites of local, State, and federal government agencies, and to the websites of other organizations. A link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from this website, including one maintained by the State of New York, you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy.